Fiber
Fiber reels have arrived at Maquoketa Valley Electric Cooperative
GigaCenter
Fiber inside your home. Download at a Gigabit per second
World Class Internet speeds brought to you by Maquoketa Valley Electric Cooperative
Internet at the speed of light. Brought to you by Maquoketa Valley Electric Cooperative
Manage WiFi from your smart phone!
Create a policy to allow internet access to children during a certain time of the day and certain days of the week.

Sign-up for Iowa's fastest high speed internet!

Reserve your spot!   (This does not obligate you to take service.)

Watch for additional communications as construction continues.  While we are working as fast as we can, we expect it will be 2019 before all areas are fully served. Click on the Sign-up Now tab to show your interested!

As construction reaches your neighborhood you will be given a chance to commit to a direct fiber service drop to your home/business.  We cannot provide an exact date for each step but anticipate in-home connections will occur approximately 30-60 days after the service drop is installed.  Installation is free to those who commit while we are working in your area.

 

Member interest helps drive our construction plan.  Expressing your interest does not obligate you to take service; it simply tells us who to stay in constant contact with.  Sign up now and tell your neighbors to join you!

Thank you for signing up!  Watch for additional communications as construction continues.  While we are working as fast as we can, we expect it will be 2019 before all areas are fully served.

     Residential Packages

     Add Telephone Service to Any Package

     Business Packages

(up to 15 users) Larger businesses contact us

 

Residential Packages

 

 

 

 

Standard

50 Mbps

Ultra

1 Gbps

Add Telephone Service to Any Package

 

Business

Packages

(up to 15 users) Larger businesses contact us

 

 

Standard

50 Mbps

Ultra

1 Gbps

Acceptable Use Policy & Terms and Conditions

FAQ's

MVEC is embarking on the expansion of our Smart Grid technology by building a fiber network throughout our service area to connect every substation with fiber and ultimately every meter with a fiber connection. With a fiber connection to each home, MVEC will have a stronger two-way communication with our meters, can more easily collect meter readings and better help members track their energy usage. This fiber connection will also provide members with an opportunity for an affordable and reliable high speed fiber internet connection.

Optical fibers are used most often as a means to transmit between the two ends of the fiber and find wide usage in fiber-optic communications, where they permit transmission over longer distance and at higher bandwidths (data rates) than wore cables".

Fiber to the home (FTTH) is a relatively new and fast-growing method of providing significantly higher bandwidth to consumers and thereby enables more robust video, internet and voice services.

MVEC's smart grid technology has advanced from the office to our substations and to individual meters and we are now in need of a reliable method to communicate between all of them. Fiber is the best medium available to ensure consistent, fast speeds and we already have the infrastructure (poles and substations) in place. Since we need fiber for our business, it is only fitting that we provide our members with a high speed internet option. We anticipated the telecommunication industry would respond to our member's needs. However it seems many telecommunication companies are only willing to extend fiber to areas that provide the greatest returns for their stakeholders. In some areas, that may be never, or it may require a long time. An affordable, reliable and high speed internet service is as important to our membership today as electricity was 80 years ago. Our responsibility is to enhance the quality of life of our members.

Our basic residential offer will be $59.95 for Mbps (megabits per second) of service (both upload and download) and will have unlimited data. This is a significantly faster service than anything available in Eastern Iowa and with no data caps we believe this will prove to be very affordable. We will also offer higher speeds, as much as 1 Gigabit, and will provide business/commercial packages as well.

We plan to also offer telephone service and possible television.

We have already begun design of the system, starting with the Peosta and Graf areas and will do our best to complete service to our entire membership in a 3-4 year time frame. Follow details of our progress at fiber.mvec.com.

MVlink will offer speeds starting at 50Mbps/50Mbps. A 100 Mbps and a 1 GB package will also be offered. Fiber is the only technology that isn't limited by the medium of communication. The networking equipment at each end limits how fast a fiber network can talk and networking equipment is getting faster all the time. Fiber is also consistent, whereas wireless, cellular and cable and shared technologies that allows performance degradation as usage increases.

Maximum Speeds by Technology

Wireless        25Mbps

5G Cellular:   30 Mbps

DSL:             40 Mpbs

Cable:           1,000Mbps

Fiber:            10,000Mbps

 
 

Yes, you should allow for conduit near the electrical entrance to your home. If you have questions, or to discuss details, please call Jeff at 319-820-0358.

Our goal is to reach all of our membership. If that construction puts us very close to you, then you may be able to tap in at that time. After our initial build-out, we will be analyzing where the greatest need and interest is and explore how we can best serve non-members. Please sign up at www.mvlink.coop so we can stay in touch with you.

The answer depends on how far apart the buildings are, but it is possible one modem will work. Using a WiFi booster or running an Ethernet cable between the two buildings should allow one connection to serve multiple buildings. Please sign up your interest on our website so we can stay in touch as we get closer to construction in your area.

The internet and VoIP telephone service we will provide will require electricity. When power is out at your service location, a battery backup can be installed to keep services working. We anticipate stocking battery backups that will hold and 8 hour charge. Our membership seldom experiences power outages of this length of time.

The Cooperative anticipates providing the same level of reliable service for our fiber business as e do our electric business. Fiber cable is actually quite strong and doesn't experience outage due to weather events, trees and car accidents like overhead power lines do. Underground lines can be impacted by rodents and breaks are more difficult to locate; extending time needed to make repairs. Having the majority of our fiber facilities located on existing poles will not significantly impact reliability of service.

We suggest you cancel service after we have come into your home to complete and test your connection.  Our process installs a fiber drop on the outside of your home about 1-2 months prior to a live connection so you will not want to cancel too soon and risk no service.

MVLink Fiber Blog

VoIP Telephone Service Option

June 7, 2018--Along with high speed internet service, members can also enjoy unlimited long distance telephone service.  Voice over the Internet (Protocol), or VoIP service may be a foreign term to some, but it simply means your telephone service can be supplied through your broadband internet connection instead of an analog telephone line.  Most members will be able to retain their currenet telephone number and their current telephone(s).  The service includes a free, 8-hour battery back-up to ensure continued accessibility during a power outage.  

Residential VoIP service is only $34.95 per month when bundled with your MVlink internet service (cost is $49.95 if not bundled).  You will receive all of the following features:

  • Unlimited local calls
  • Unlimited long distance calls within the contiguous United States
  • Voicemail to Email
  • Call Waiting
  • Caller ID
  • Call Forwarding

For those members needing dedicated fax lines, and additional line can be added for $14.95 per month.  Businessed needing multiple extensions or services can contact the office for a customized VoIP solution.

Go digitial and give VoIP a try!

 

 

MVlink Testimonials

March 20, 2018---Now that several members have experienced a few months of MVlink service, we thought it would be interesting to reach out to them for comments on their experiences. Here is what we learned:

Matthew, Anamosa says “It’s superfast, we’re so happy. We have now moved on to having more of a smart home with WiFi enabled light switches, smoke alarms and other electronics. We’re also looking at an internet-based TV. We wouldn’t have been able to do any of this with our prior service.”

Affordable Heating & Cooling, Anamosa

Abby says, “It’s made my life here 20 million times better! One of my jobs used to take 5 minutes to load and now I can do it in 3 seconds.

Allie said she remembers the first day she was able to use MVlink. She turned to her coworkers and said, “Wow, is this (speed) how it’s always going to be?”

Patricia Bauer, Holy Cross, commented that waiting for MVlink to reach their home was “the longest year of their life”. They utilized a satellite service prior to MVlink and are “over-the-moon” thrilled with the quality of MVlink. Patricia also stated, “We had the nicest group of contractors, very polite, respected our property, and even came back just to visit on their free time. And our son is now better able to work from home. We are very pleased!”

Chad Rubner, Anamosa, told us he uploaded 120 pictures to WalMart and it took about 2 minutes. It would have taken an hour with his previous provider because their speeds were worthless. “I give praise to MVlink whenever I can because we have not had a better provider since we’ve lived in this area”, says Chad.

The Year in Review

January 8, 2018---Progress continues with our Smart Grid build out and we are pleased with, and appreciative of, the interest from our membership for a high-speed fiber internet option. 

The design of the network is following our electric grid as we work along electric lines (feeders) extending from individual substations.   As explained in previous blogs, our four-step process includes design of the system, make ready labor, mainline construction, fiber drops and ultimately the home or business installation.  We are currently working in 14 different substation areas covering a large portion of our service area from Stone City to Hopkinton to Sherrill.  Individual feeders are in different phases of the process as we utilize over 70 contractors, with an additional firm joining us on March 1.  We have also hired several new employees, working strictly in the fiber side of our business.

A 2017 highlight was the construction of two head-end facilities, one in Dubuque County and one in Jones County.  A head-end is a master facility with hardware and software that receives, processes and distributes data signals.  The Jones County head-end facilitates a fiber loop, significantly enhancing service reliability. 

Another milestone was the launch of VoIP telephone service.  VoIP, Voice over Internet Protocol, allows use of the broadband internet connection to make and receive telephone calls.  With the ability to also have a fax line, this has proven a valuable resource for the members who work from home. 

Statistics as of December 31st:

  • 3,468 members expressed interest at mvlink.coop
  • 1,464 members signed up to take service (within the areas ready for service)
  • 689 members are connected and receiving service
  • 542 miles of mainline fiber is constructed
    • 498 miles are ready for drops and home installs

Connected members are now experiencing up to 1 gigabyte of speed, and enjoying newfound freedom for fast file uploads and downloads and uninterrupted streaming.   

Overall, we are happy to see this level of progress, while at the same time recognizing many members are anxiously awaiting their connection.  We have no intentions of slowing down and simply ask for your patience as we build a robust and reliable system to meet your internet needs well into the future.

The Progress

September 1, 2017- MVEC’s Board of Directors voted to move forward with the Smart Grid project in April, 2016 and MVlink was officially launched in August 2016.  This past year has been very exciting and busy!  In a manner similar to how the Cooperative stepped up 82 years ago to meet the electric needs of our membership it is stepping up today to meet the high speed internet needs of our members. MVlink’s fiber communication network will also greatly increase the amount of data we are able to collect and monitor on the electric distribution system, allowing us to continue providing affordable and reliable power for many years to come. 

Design efforts began in the summer of 2016 and construction activity to build out the fiber network officially began on November 4, 2016.  There has been a learning curve and lots of training opportunities as we moved into the communications business.  Several of our electric employees transitioned to the fiber team and others with experience in the communications field have joined the Cooperative.  We currently have 14 Cooperative employees focused on the fiber project, along with approximately 75 contracted employees.  The first internet connection was completed on February 23, 2017 and the first voice over internet phone connection was completed on June 8, 2017. 

On the electrical side we are currently able to collect smart grid data from our substation equipment and meters, but have no means of communicating with the equipment in between.  The fiber network solves that communications problem and allows us to gather data from all areas of our electrical system.  

This data will be used to operate the system during outages, help direct maintenance activities, and help us to monitor and regulate the system as more and more distributed generation is connected to the grid in the coming years.

We have completed 360 miles of mainline construction in 16 service areas.  902 members have signed up to take service in these areas.  Service drops have been installed at 380 locations and we have just over 305 members connected.  Additionally, five of our substations are now connected with fiber and transferring data back to the office much faster, and more reliably.  We have accomplished and learned a lot since November 4th of last year and are off to a good start.  We are currently working with our contractors to shorten the cycle on getting a mainline area completed and service drops installed so we are able to hook up our excited members at a faster pace.

This map gives you an idea of where we are working throughout our service territory.  Phase 1 of our project was in Dubuque County and we are actively installing drops and connecting members to MVlink in the blue shaded areas. The areas shown in yellow represents areas where mainline construction is currently taking place and the purple is for areas where design is currently in progress. Phase 2 of the project began in June in the Anamosa area and we are currently projecting that our first connected member in Jones County will occur in mid-September.  The remaining areas of the system will be completed in phases 3 and 4 of the project over the next couple of years.

MVlink internet speeds are significantly faster than what competitors are providing across the majority of our service territory and range from 50 Mbps to 1 Gbps with pricing beginning at $59.95.  We have had over 20% of our sign ups take the 100 Mbps package.  MVlink can also meet all your wifi needs for an additional $4.95 per month.  If you elect to take the wifi service we will provide, install, and configure a wireless router for you and also help connect your devices to make sure you are up and running when we leave.  If you should ever have any problems with the MVlink provided wireless router we will also assist with troubleshooting the issues when they occur.  To date over 70% of the activated members have elected to take the wifi service.  In addition to the internet services, VoIP telephone service can be added to any package for $34.95 per month.  We also have business packages available.

We have been very pleased with the interest our members have shown in the project. We are currently signing up members in 15 service areas and we have seen over 30 and 40 percent of our members sign up in several of these service areas. Our MVlink website shows almost 2,800 members have indicated they are interested in signing up for MVlink internet and phone services.  Showing your interest on the webpage ensures you will be one of the first members contacted when we start construction in your area and you can officially sign up and begin the process of having a service drop installed.  You can let us know you are interested by signing up on this site, where you can also track the progress of our project and learn more about the data and voice packages we offer.

We have made a significant amount of progress since last November.  This has been a Cooperative wide effort and has required a significant amount of additional work from many employees to get the project up and running. The interest we have already seen confirms that we are not only meeting the needs of our members today but we will also meet their needs in the future by offering unprecedented internet speeds at very affordable prices. 

This picture shows a speed test from one of our very satisfied gigabit families and proves that we are offering internet speeds typically only available in urban areas.  It is wonderful to hear members say things like “We have been waiting 12 years for internet service in this area” or “I can finally work from home and not worry about my internet dropping off mid email” or “I’ve been paying hundreds of dollars a month in cellular data charges, this is going to save us tons of money”.  

 

 

 

 

 

MVLink Fiber Blog

VoIP Telephone Service Option

June 7, 2018--Along with high speed internet service, members can also enjoy unlimited long distance telephone service.  Voice over the Internet (Protocol), or VoIP service may be a foreign term to some, but it simply means your telephone service can be supplied through your broadband internet connection instead of an analog telephone line.  Most members will be able to retain their currenet telephone number and their current telephone(s).  The service includes a free, 8-hour battery back-up to ensure continued accessibility during a power outage.  

Residential VoIP service is only $34.95 per month when bundled with your MVlink internet service (cost is $49.95 if not bundled).  You will receive all of the following features:

  • Unlimited local calls
  • Unlimited long distance calls within the contiguous United States
  • Voicemail to Email
  • Call Waiting
  • Caller ID
  • Call Forwarding

For those members needing dedicated fax lines, and additional line can be added for $14.95 per month.  Businessed needing multiple extensions or services can contact the office for a customized VoIP solution.

Go digitial and give VoIP a try!

 

 

MVlink Testimonials

March 20, 2018---Now that several members have experienced a few months of MVlink service, we thought it would be interesting to reach out to them for comments on their experiences. Here is what we learned:

Matthew, Anamosa says “It’s superfast, we’re so happy. We have now moved on to having more of a smart home with WiFi enabled light switches, smoke alarms and other electronics. We’re also looking at an internet-based TV. We wouldn’t have been able to do any of this with our prior service.”

Affordable Heating & Cooling, Anamosa

Abby says, “It’s made my life here 20 million times better! One of my jobs used to take 5 minutes to load and now I can do it in 3 seconds.

Allie said she remembers the first day she was able to use MVlink. She turned to her coworkers and said, “Wow, is this (speed) how it’s always going to be?”

Patricia Bauer, Holy Cross, commented that waiting for MVlink to reach their home was “the longest year of their life”. They utilized a satellite service prior to MVlink and are “over-the-moon” thrilled with the quality of MVlink. Patricia also stated, “We had the nicest group of contractors, very polite, respected our property, and even came back just to visit on their free time. And our son is now better able to work from home. We are very pleased!”

Chad Rubner, Anamosa, told us he uploaded 120 pictures to WalMart and it took about 2 minutes. It would have taken an hour with his previous provider because their speeds were worthless. “I give praise to MVlink whenever I can because we have not had a better provider since we’ve lived in this area”, says Chad.

The Year in Review

January 8, 2018---Progress continues with our Smart Grid build out and we are pleased with, and appreciative of, the interest from our membership for a high-speed fiber internet option. 

The design of the network is following our electric grid as we work along electric lines (feeders) extending from individual substations.   As explained in previous blogs, our four-step process includes design of the system, make ready labor, mainline construction, fiber drops and ultimately the home or business installation.  We are currently working in 14 different substation areas covering a large portion of our service area from Stone City to Hopkinton to Sherrill.  Individual feeders are in different phases of the process as we utilize over 70 contractors, with an additional firm joining us on March 1.  We have also hired several new employees, working strictly in the fiber side of our business.

A 2017 highlight was the construction of two head-end facilities, one in Dubuque County and one in Jones County.  A head-end is a master facility with hardware and software that receives, processes and distributes data signals.  The Jones County head-end facilitates a fiber loop, significantly enhancing service reliability. 

Another milestone was the launch of VoIP telephone service.  VoIP, Voice over Internet Protocol, allows use of the broadband internet connection to make and receive telephone calls.  With the ability to also have a fax line, this has proven a valuable resource for the members who work from home. 

Statistics as of December 31st:

  • 3,468 members expressed interest at mvlink.coop
  • 1,464 members signed up to take service (within the areas ready for service)
  • 689 members are connected and receiving service
  • 542 miles of mainline fiber is constructed
    • 498 miles are ready for drops and home installs

Connected members are now experiencing up to 1 gigabyte of speed, and enjoying newfound freedom for fast file uploads and downloads and uninterrupted streaming.   

Overall, we are happy to see this level of progress, while at the same time recognizing many members are anxiously awaiting their connection.  We have no intentions of slowing down and simply ask for your patience as we build a robust and reliable system to meet your internet needs well into the future.

The Progress

September 1, 2017- MVEC’s Board of Directors voted to move forward with the Smart Grid project in April, 2016 and MVlink was officially launched in August 2016.  This past year has been very exciting and busy!  In a manner similar to how the Cooperative stepped up 82 years ago to meet the electric needs of our membership it is stepping up today to meet the high speed internet needs of our members. MVlink’s fiber communication network will also greatly increase the amount of data we are able to collect and monitor on the electric distribution system, allowing us to continue providing affordable and reliable power for many years to come. 

Design efforts began in the summer of 2016 and construction activity to build out the fiber network officially began on November 4, 2016.  There has been a learning curve and lots of training opportunities as we moved into the communications business.  Several of our electric employees transitioned to the fiber team and others with experience in the communications field have joined the Cooperative.  We currently have 14 Cooperative employees focused on the fiber project, along with approximately 75 contracted employees.  The first internet connection was completed on February 23, 2017 and the first voice over internet phone connection was completed on June 8, 2017. 

On the electrical side we are currently able to collect smart grid data from our substation equipment and meters, but have no means of communicating with the equipment in between.  The fiber network solves that communications problem and allows us to gather data from all areas of our electrical system.  

This data will be used to operate the system during outages, help direct maintenance activities, and help us to monitor and regulate the system as more and more distributed generation is connected to the grid in the coming years.

We have completed 360 miles of mainline construction in 16 service areas.  902 members have signed up to take service in these areas.  Service drops have been installed at 380 locations and we have just over 305 members connected.  Additionally, five of our substations are now connected with fiber and transferring data back to the office much faster, and more reliably.  We have accomplished and learned a lot since November 4th of last year and are off to a good start.  We are currently working with our contractors to shorten the cycle on getting a mainline area completed and service drops installed so we are able to hook up our excited members at a faster pace.

small map

This map gives you an idea of where we are working throughout our service territory.  Phase 1 of our project was in Dubuque County and we are actively installing drops and connecting members to MVlink in the blue shaded areas. The areas shown in yellow represents areas where mainline construction is currently taking place and the purple is for areas where design is currently in progress. Phase 2 of the project began in June in the Anamosa area and we are currently projecting that our first connected member in Jones County will occur in mid-September.  The remaining areas of the system will be completed in phases 3 and 4 of the project over the next couple of years.

MVlink internet speeds are significantly faster than what competitors are providing across the majority of our service territory and range from 50 Mbps to 1 Gbps with pricing beginning at $59.95.  We have had over 20% of our sign ups take the 100 Mbps package.  MVlink can also meet all your wifi needs for an additional $4.95 per month.  If you elect to take the wifi service we will provide, install, and configure a wireless router for you and also help connect your devices to make sure you are up and running when we leave.  If you should ever have any problems with the MVlink provided wireless router we will also assist with troubleshooting the issues when they occur.  To date over 70% of the activated members have elected to take the wifi service.  In addition to the internet services, VoIP telephone service can be added to any package for $34.95 per month.  We also have business packages available.

We have been very pleased with the interest our members have shown in the project. We are currently signing up members in 15 service areas and we have seen over 30 and 40 percent of our members sign up in several of these service areas. Our MVlink website shows almost 2,800 members have indicated they are interested in signing up for MVlink internet and phone services.  Showing your interest on the webpage ensures you will be one of the first members contacted when we start construction in your area and you can officially sign up and begin the process of having a service drop installed.  You can let us know you are interested by signing up on this site, where you can also track the progress of our project and learn more about the data and voice packages we offer.

We have made a significant amount of progress since last November.  This has been a Cooperative wide effort and has required a significant amount of additional work from many employees to get the project up and running. The interest we have already seen confirms that we are not only meeting the needs of our members today but we will also meet their needs in the future by offering unprecedented internet speeds at very affordable prices. 

This picture shows a speed test from one of our very satisfied gigabit families and proves that we are offering internet speeds typically only available in urban areas.  It is wonderful to hear members say things like “We have been waiting 12 years for internet service in this area” or “I can finally work from home and not worry about my internet dropping off mid email” or “I’ve been paying hundreds of dollars a month in cellular data charges, this is going to save us tons of money”.  

st

 

 

 

 

 

Construction Moving Along

August 3rd, 2017-  Interest in MVlink continues to grow!  There are currently 15 service areas that are open for sign ups and we are just under 800 member sign ups.

Construction in Phase I in Dubuque County is nearly complete with only two circuits remaining to install fiber.  Fiber drops to individual homes are winding down in the early Phase 1 areas so this is a great time to sign up for your free install before we turn our focus to remaining Phase 1 and Phase II service areas.  We have connected almost 250 homes in Phase I and they are experiencing the internet at unprecedented speeds, several are on our 100 Mbps and gigabit packages.  We have ramped up drop installs in recent weeks which will allow us to increase home installs and connections moving forward.

Construction in Phase II near the Stone City area has also started.  Combined with Phase I, we now have 300 miles constructed.  A second headend facility (where the fiber originates) is almost complete and it is our intent to connect this facility with the first headend creating a loop for greatest reliability.  Members in Phase II will soon start hearing from us as we schedule appointments for home drops and test sites will be operational by the end of the month.

 

MVlink Smart Grid Progress Map

July 7th, 2017-This ever-changing map of MVEC’s service area depicts the smart grid progress over the past year. The map reflects the various stages of the process from design, to mainline construction, then fiber drops to individual homes/businesses and finally the in-home installation.This ever-changing map of MVEC’s service area depicts the smart grid progress over the past year. The map reflects the various stages of the process from design, to mainline construction, then fiber drops to individual homes/businesses and finally the in-home installation.This ever-changing map of MVEC’s service area depicts the smart grid progress over the past year. The map reflects the various stages of the process from design, to mainline construction, then fiber drops to individual homes/businesses and finally the in-home installation.

small map

Policies - Terms & Conditions

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Maquoketa Valley Electric Cooperative Broadband Internet Service Disclosures

Consistent with the Federal Communications Commission’s Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations, Maquoketa Valley Electric Cooperative (MVlink) provides this information about our fiber broadband high-speed Internet access services.

 

PDF >>

Acceptable Use Policy

This is Maquoketa Valley Electric Cooperative’s Acceptable Use Policy (“AUP”). This AUP governs the use of internet related services provided by Maquoketa Valley Electric Cooperative (“Cooperative”). All contractual terms also apply.

PDF >>

Terms and Conditions

Customer understands that use of Service is subject to Cooperative’s Acceptable Use Policy, as may be amended from time to time, which can be found at www.MVlink.coop, or may be requested by contacting Cooperative.

PDF >>

MVEC Privacy Policy

Protecting your privacy is important to us. Maquoketa Valley Rural Electric Cooperative hopes that the following statement will demonstrate our full commitment to privacy and help you understand how Maquoketa Valley Rural Electric Cooperative collects, uses and safeguards any personal information you provide us from this Web site.